EveryMind CEO Ann Mazur Advocates for 988 Geo-Routing at FCC Meeting 

EveryMind CEO Ann Mazur Advocates for 988 Geo-Routing at FCC Meeting 


Contact: Kendra Canty 
Email: kcanty@Every-Mind.org 
Phone: (240) 869-6563 
Website: EveryMind.org 

EveryMind CEO Ann Mazur Advocates for 988 Geo-Routing at FCC Meeting 

[Washington, DC, April 25, 2024] – EveryMind is proud to express its support for the Federal Communications Commission’s (FCC’s) proposal on geo-routing calls to the 988 Suicide and Crisis Prevention Hotline. By emphasizing local support in moments of crisis, this move aligns with EveryMind’s mission to make quality mental health care accessible for Maryland residents. EveryMind CEO, Ann Mazur, provided crucial insights in favor of this proposal at the FCC Open Commission Meeting in April 2024. 


For over 50 years, EveryMind has been a fundamental support system through its 24/7 Hotline, offering free and confidential help to those in crisis. As pioneers of crisis hotline text services in Maryland and as active members of the National Suicide Prevention Lifeline Network, EveryMind is on the frontline, providing support in over 50,000 calls and texts anticipated this year. 

With the current challenges in accurately routing calls and texts by area code, especially in transient areas such as the National Capital Region, geo-routing presents a critical solution. The Pew Research Center estimates that 55% of residents with a cellphone have a number from outside the District of Columbia. According to the Census Bureau, approximately 36 million Americans move residences every year, yet they rarely change their cell phone number. Geo-routing technology ensures callers are connected with the nearest support center, thereby increasing efficiency, and ensuring timely help. 

Leadership Endorsement: 

Ann Mazur, CEO of EveryMind, believes geo-routing will significantly enhance crisis intervention efforts, emphasizing, “The FCC’s commitment to exploring solutions for geo-routing improvements to the 988 is a critical step forward in improving access to mental health services for those in crisis. This innovative approach will undoubtedly save lives while ensuring confidentiality. EveryMind is proud to support this critical initiative and looks forward to the positive impact it will have on our communities.” 

FCC Chairwoman Rosenworcel’s open commission meeting remarks underscore the importance and impact of EveryMind’s leadership and services. She stated, “I want to thank the counselors of EveryMind and Ann Mazur, who leads their efforts, for being here today, for the gracious way they opened their doors to us, and for the services they provide to people in the community. They are heroes in our own backyard.” 

Looking Ahead 

The FCC’s unanimous adoption of the Second Notice of Proposed Rulemaking reflects a collaborative effort between the FCC, the U.S. (HHS), and the Substance Abuse and Mental Health Services Administration (SAMHSA) to make it easier for those in crisis to access help. With a future integration of geo-routing for 988, EveryMind is set to continue its legacy of providing unmatched support to Maryland residents, especially in times of crisis. 

About EveryMind: 

Since its inception in 1957, EveryMind has been at the forefront of mental health advocacy, providing a spectrum of direct services, community education, and advocacy aimed at healing, hope, and wholeness for individuals of all ages. With a commitment to reducing mental health stigma and ensuring accessible resources, EveryMind serves over 52,000 people annually across the National Capital Region, strengthening communities and empowering individuals to reach optimal mental wellness.  

Call to Action: 

We invite community members, policymakers, partners, and the media to join EveryMind in this groundbreaking journey towards better mental health support. Engage with our initiatives, participate in events, or support our mission. 

Media Opportunities: 

EveryMind is available for expert interviews, providing photo opportunities and detailed press materials upon request. Please contact Kendra Canty for more information.